Requesting a repair

Open Repairs in the portal. If it is an emergency, such as gas, flooding, no heat, no water or a door that will not lock, call instead of using the form. The emergency contact is at the top of the page.

Describe what is wrong and where. Pick a category and the best time for someone to come. You can allow entry if you are not home, say whether there is a pet, and add up to 5 photos.

After you choose Submit request, you get a request number. We email a confirmation unless you turned off maintenance updates.

Your repairs lists everything reported on your lease, with a status. Open one to follow along and reply.

1. Open Repairs and find the Report something card.
2. Fill in What is wrong and Tell us more. Choose a category and a time that suits you.
3. Add photos if they help, then choose Submit request.
4. Check Your repairs on the same page for the status.